Today's Feature Article

Are You In Business To Help Customers?

by Bob Leduc

Customers want to believe you are in business to help them. They don't mind if you make a profit by helping them. But they won't buy from you if they believe you are only in business to get their money.

Here are 4 ways you can assure customers that you are in business to help them.

1. Personalize Your Sales Approach

Customers will not believe you really want to (or can) help them when they see you trying to sell the same product or service to everybody.

Learn everything you can about your customers and their lifestyles. Then, sub-divide your targeted market into several narrowly defined niche markets.

Customize your sales messages to the specific interests and needs of prospects in each niche market. Customers should be able to see your product or service as the perfect solution to their specific situation.

2. Convert Everything Into Customer Benefits

One way to convince customers you want to help them is to focus on the benefits they can get from you.

Customers don't really care about you, your company, your products or your professional credentials. They only care about the benefits they can get by using your products or services.

Keep this in mind as you develop your web pages, sales letters and other promotional materials. Present everything in terms of the benefit it provides to customers. For example:

....Don't just list the features of your product or service. Explain how those features provide the benefits your customers want.

....Don't just publicize your educational or professional credentials. Describe how those credentials equip you to do a better job for customers than your competitors.

3. Build A Relationship

You can also demonstrate your commitment to help customers by building a relationship with them. Few prospects buy on the first communication - even if they desperately want or need what you are selling.

Stay in contact with these prospective customers. Follow up periodically with some useful information ...and don't charge them for it. Building a supportive relationship proves you want to help them. It gains their trust - and eventually a sale.

Internet Marketers: Make sure you have a way of getting the email addresses of visitors to your web site. You need it to follow up with them. For example, offer a complimentary subscription to your email newsletter - or a complimentary special report delivered by email.

4. Encourage Questions

Answering questions is another way to demonstrate your interest in helping customers. It also captures sales you would otherwise lose from prospects unable to get all the information they wanted.

Encourage prospective customers to ask questions when you are in a live selling situation.

Make it easy for customers to ask questions when they are at your web site or in other selling situations without live communication.

For example, provide a phone number customers can call to speak with you or someone else who can answer their questions. Consider using a toll-free number unless you only do business in a local area.

Tip: Include a Q&A page on your web site with answers to frequently asked questions. It will reduce the number of questions you have to answer individually.

Customers know you are in business to make a profit. But they also want to know you are in business to help them. The 4 methods revealed in this article will help you assure customers that you are committed to helping them.

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Bob Leduc
spent 20 years helping businesses just like yours find new customers and increase sales. He just released a New Edition of his manual, How To Build Your Small Business Fast With Simple Postcards and several other publications to help small businesses grow and prosper. For more information: Email: BobLeduc@ aol.com Subject: "Postcards" Phone: 702-658-1707 after 10 AM Pacific Time/Las Vegas, NV

Today's Motivational Reading

Every dollar bill is a money seed.
by Robert G. Allen

Every dollar bill is a money seed. Just like a tiny acorn contains the power to grow into a mighty oak tree, each dollar bill has the power to grow into a mighty money tree. You can grow one of these money trees.... on as little as a dollar a day. Could you afford that? Just like a tiny acorn contains the power to grow into a mighty oak tree, each dollar bill has the power to grow into a mighty money tree. You can grow one of these money trees.... on as little as a dollar a day. Could you afford that?

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Robert G. Allen
http://www.multiplestreamsofincome.com/

Subscribers' Corner

'Why YOU Frontin?'
by Linda Landry

A common response to many angry people is to SLAM the door in the face of the culprit. It is our way of shutting someone out. When we go to sleep at night we close the doors to any possible intruders. When we click on a site, we close the window upon leaving and when we log off the computer we close out the net from our awareness.

Naturally we know the rest of the world is still out there. However, we have shut them out temporarily and in some cases, we may never encounter them again. Each time someone closes your site, deletes the ezine with your ad or logs off their computer, they hurl you into the oblivion of cyberspace. Possibly never to be encountered again.

What is behind the closed door is why we 'marketeers' must constantly promote our opps. People need to be familiar with US as well as the opportunity we promote. The more you see your neighbor, the more often you speak and over time, the more information you share. The net is a neighborhood in cyberspace. Get to know your neighbors by letting them know you. Promote every day, because every day is a good day to promote and profit. We have to keep 'frontin' to become familiar to our cyberspace neighbors.

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Linda Landry is the publisher of CybershopNews and the proprietor of two retail websites. She is listed in the National Registry of Who's Who in Executives and Professionals 2003-4. You may subscribe to the ezine at: cybershopnews@freeautobot.com and you may view the latest edition at: http://www.galleryogifts.com. Please visit our 'brother' site: http://www.galleryodefense.com

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