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What is Marketing in the First Place
Guerrilla Selling : Unconventional Weapons and Tactics for Increasing Your Sales
By Jay Conrad Levinson

Marketing is a process, not an event. Marketing is absolutely every bit of contact any part of your business has with any segment of the public. Guerrillas view marketing as a circle that begins with your ideas for generating revenue and continues on with the goal of amassing a large number of repeat and referral customers. The three keys words in that paragraph are EVERY, REPEAT, and REFERRAL. If your marketing is not a circle, it's a straight line that leads directly into Chapters 7, 11, or 13 in the bankruptcy courts.

HOW IS GUERRILLA MARKETING DIFFERENT FROM TRADITIONAL MARKETING?

Guerrilla marketing means marketing that is unconventional, non- traditional, not by-the-book, and extremely flexible. Eighteen factors make it different from old-fashioned marketing:

  1. Instead of investing money in the marketing process, you invest time, energy, and imagination.
  2. Instead of using guesswork in your marketing, you use the science of psychology, laws of human behavior.
  3. Instead of concentrating on traffic, responses, or gross sales, profits are the only yardstick by which you measure your marketing.
  4. Instead of being oriented to companies with limitless bank accounts, guerrilla marketing is geared to small business.
  5. Instead of ignoring customers once they've purchased, you have a fervent devotion to customer follow-up.
  6. Instead of intimidating small business owners, guerrilla marketing removes the mystique from the entire marketing process, clarifies it.
  7. Instead of competing with other businesses, guerrilla marketing preaches the gospel of cooperation, urging you to help others and let them help you.
  8. Instead of trying to make sales, guerrillas are dedicated to making relationships, for long-term relationships are paramount in the nineties.
  9. Instead of believing that single marketing weapons such as advertising work, guerrillas know that only marketing combinations work.
  10. Instead of encouraging you to advertise, guerrilla marketing provides you with 100 different marketing weapons; advertising is only one of them.
  11. Instead of growing with an idea of diversifying, guerrilla marketing suggests that you grow if you want, but be sure to maintain your focus.
  12. Instead of aiming your message at groups, guerrilla marketing encourages you to aim it at individuals.
  13. Instead of counting up sales at the end of each month, guerrillas count up new relationships, know that they are the foundation of increased sales.
  14. Instead of thinking of what they can take from customers and prospects, guerrillas think of what they can give. In the information age, they freely give information.
  15. Instead of avoiding technology, guerrillas embrace it. If they are technophobic, they make an appointment with a technoshrink. Technophobia is fatal these days.
  16. Instead of being haphazard and unintentional all guerrilla marketing is intentional, from how the phone is answered to the attire guerrillas wear.
  17. Instead of talking about yourself and being "me" marketing, guerrilla marketing talks about the customer and is "you" marketing.
  18. Instead of going for the sale with marketing, guerrilla marketing goes for consent to receive marketing materials, then only markets to those who have given their consent.
These are 18 very critical differences and are probably the reasons that the concept of guerrilla marketing has filled a void in the world's economy, explaining why the guerrilla books have been translated into 37 languages, sold over one million copies, are required reading in most MBA programs, are available in audiotape and videotape versions, as computer software, as a nationally-syndicated column, as a newsletter, and are the most popular and widely-read marketing books in the world.

The essence of guerrilla marketing boils down to a blend of common sense, realistic expectations, and a fervent commitment to a plan. It is hardly a miracle worker, but when accomplished properly, does seem to work miracles for those with the patience, aggressiveness and willingness to constantly learn. These days, marketing success does not belong to those who learn everything about anything, but to those who learn one thing after another. Learning about marketing and guerrilla marketing is the best place to start if you are to become a master of marketing.

*****************
Jay Conrad Levinson is probably the most respected marketer in the world. He is the inventor of "Guerrilla Marketing" and is responsible for some of the most outrageous marketing campaigns in history -- including the "Marlboro Man" -- the most successful ad campaign in history. In his latest book, "Put Your Internet Marketing on Steroids" Jay reveals how you can use marketing steroids legally to make your business insanely profitable.

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What Advertising Can and Can't Do For You By Karen E. Hipp

Mostly, advertising is misused and misunderstood. A lot of people confuse "marketing" with "advertising." Advertising is a part of marketing, but not the whole thing! The downside of the "misunderstanding" is that small businesses look at this as their only means of getting sales for their business. Many times, the result is miss-spent money with little to show in return.

Advertising can be most effective when you are selling a mass-market product like laundry detergent or coke. However, many small and home owned businesses sell more of a specialized product or services that appeals to a much smaller "niche" market. To understand what can work for you, lets first clear up a few myths about what advertising is:

Myth 1: Advertising is what you have to do to get business.

Advertising is simply the purchase of time or space in order to promote a product or service. There are many other marketing methods available such as publicity, promotions, signage and referral programs that could work better for your business.

Myth 2: Advertising is too expensive for small business.

It doesn't have to be. You can find very cost effective advertising methods through local community papers, classifieds, "zoning" in your main papers local section (to hit certain zip codes only), industry newsletters and small ads that are placed repeatedly in the same spot of the paper. Cable TV can be targeted and cost-effective as well.

Myth 3: There is only one best advertising method.

Just like investing in the stock market, it is important to diversify. You don't want to put all of your eggs into one basket, at least until you find what works best for you. There can be a lot of trial and error, which means that it's crucial to have some type of results mechanism in order to see what works and what doesn't. Sample several approaches all at once, once you have narrowed down the field to those you feel worthy. You will then find the best one or two methods that work for you. This also tells you to avoid any long-term contract with any media outlet until they have been proven a good source. You can even sometimes strike a bargain with a particular media source that you are interested in to allow you to "test" response at a reduced rate.

Myth 4: You only have to advertise on a limited basis.

The success of advertising is all about "frequency." It can take up to 5 times before anyone notices your ad, then 10 or more times before they might act on it. Therefore, you have to have enough money in your budget to test the ad over time. Remember that we are exposed to hundreds of ads a day. As a result, we act like "screeners", filtering out any information not useful to us. So, blowing your advertising budget on one 1/2 page ad in your local paper will surely not produce the results you are looking for.

Myth 5: Advertising does all the work for you.

You can't place your ad, then sit back and wait for the phones to ring. Advertising is not a passive way to get business. The more active you are in promoting your business through a variety of marketing activities, the more effective your advertising will be. Plus, your promotion activities will greatly enhance your advertising efforts. Most ads produce leads from people that are interested. Therefore, you have to have your follow up messages in place. One of the key factors in this is to have your entire staff be knowledgeable of every ad that is placed, where, when and what their response should be. If someone calls to get more information about your ad, but the person who answers the phone knows little to nothing about it, bang. Dead lead. Have your staff be well prepared to answer all questions.

When a Small Business Should Advertise:

  • When your target market is reachable by one or more media.
  • When your target market is a decent sized mass-market.
  • When this is one of the only ways you can reach prospects.
  • When you are moving into a new market.
  • When your budget permits for frequency.
  • When you can reach the most people who can and will buy your product or service through cost effective advertising.
  • When your competition does.
  • When your competition doesn't.
  • When a small business should not advertise: When it is not cost effective for the return on your investment.
  • When your budget will not permit repetition.
  • When you expect the adverting will bring in customers by the hundreds.
  • When advertising will be your only method of reaching your market.
  • When your advertising will be far less than your competition.
  • When you cannot afford to have professional ads done.

**************
Karen E. Hipp is a marketing consultant for small to medium sized businesses consisting mainly of offline marketing strategies. She is the author of the online ebook "Do-It-Yourself Marketing," and writes a bi-monthly newsletter called "Down and Dirty Marketing." Karen has been name Marketing Director of the Year in two different industries and is the recipient of 54 American Advertising Awards. Karen's books, articles and other services can be seen at www.downanddirtymarketing.com

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