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The Big Picture:
5 Small Business Management Questions that Can Boost Your Business
Bobette Kyle
As business managers, entrepreneurs, and Webmasters,
we strive for unobtainable perfection. Why do I say unobtainable?
Because when we focus on perfection in one area, we forego attention
elsewhere. Limited money and time mean you must choose from the
endless parade of advice and recommendations. This creates a dilemma.
How do you choose which to embrace and which to pass up?
Consultants, specialists, and/or other departments within your company
will eagerly give advice from their viewpoints. You will hear the
benefits of focusing on "___" (fill in the blank with appropriate
specialty). This is not a bad thing; it is their job to sell you on the
advantages of their specialties. It is your job to probe for
the downsides and tradeoffs.
Different Perspectives
Back in my brand management days, it was sometimes
frustrating when individual departments could not grasp The Big
Picture. The graphics department and the outside ad agency wanted to
get artsy when artsy wasn't the best strategy. Manufacturing was only
worried about throughput and efficiency - never mind what the customer
wanted. Each department was doing what it could to optimize its own
function, but this did not always work in The Big Picture. If all
functions were "optimized", it could be to the detriment of the
project. When resources are spread too thin and timelines expand,
implementation suffers.
In the virtual world the same Big Picture problems occur. Search
Engine Optimization (SEO) firms focus on page optimization and
submission. Copywriters tout the best way to write content. PR firms
tell you how to send press releases. Marketing gurus sell proven
programs. Yes, 95% of the advice makes sense in theory. Toss in a dose
of reality, however, and you may have an unmanageable mess.
The Big Picture
When reality hits, you find it is simply impossible to
optimize all areas of your business. You cannot grind everything to a
halt while you try for detailed perfection. God may be in the details,
but profit is in the implementation. As manager or "chief cook and
bottle washer", it is your job to bundle the advice into a profitable
package and make it work.
Once you accept that some areas are going to be initially less than
perfect (providing you with opportunity over time to improve.), the
challenge is to figure out what makes sense for your business and
site. When is it critical to optimize and when is less than perfect
acceptable?
When considering specialist's advice, ask yourself these five
questions:
1) Does it solve a problem?
One of the best ways to comprehend the importance of an action is to
relate it to a problem. If you think strategically - first identifying
your major problems, then designing solutions to solve those problems
- your business is more likely to thrive.
2) What are my alternatives?
There is always more than one solution to a problem. If you evaluate
different approaches, you will ultimately make better decisions.
3) What are the downsides?
Perfection and optimization are in the eyes of the beholder. What you
see as a disadvantage may seem trivial to the specialists. Ask
questions and do some research on your own to uncover the downsides.
4) Is it likely to be profitable for me?
It is a cruel fact that larger companies can afford programs that
smaller companies and individuals cannot. If you have to go into debt
or dramatically reduce other critical activities to implement a
program, your cost increases dramatically. In these cases, carefully
weigh the resources required against the potential gain.
5) What happens if I do not do this?
Some activities are "niceties" and some are necessities. Know the
difference. If you are losing customers to other sites or businesses,
for example, taking action is critical. Some activities - those you
want to do but do not help solve a significant problem - can be
pushed to the back burner.
Incorporating The Big Picture into your decision-making is critical.
When you ask yourself these five questions, you are in a better
position to make the right decision. Your business depends on it.
*******************************
Bobette Kyle draws upon 12+ years of Marketing/Executive experience, Marketing MBA,
and online marketing research in her writing. Bobette is proprietor of the Web Site Marketing
Plan Network,
and
Moderator for the
Web Marketing topic at highrankings.com forums.
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